Privacy Policy

This Privacy Policy explains how Skyvale Logistics LLC (“Skyvale Logistics,” “we,” “us”) collects, uses and protects personal information. Skyvale Logistics is a freight brokerage located at 1309 Coffeen Ave, Suite 1200, Sheridan, WY 82801. It covers this website and the Skyvale Logistics driver app (the “app”) used by drivers who haul loads we arrange. Shipments we arrange are also covered by the agreements made for them.

We collect the information you choose to send us through the forms on this website:

• Quote requests: your name, company, email address and phone number, pickup and delivery locations and dates, and details about your freight (such as type, weight, pallets, dimensions and temperature requirements).
• Carrier applications: your company name, contact name, email address, phone number, MC and USDOT numbers, equipment types, number of trucks, insurance expiration date and preferred lanes.
• Contact messages: your name, email address, phone number if provided, and your subject and message.

When you visit the site, our servers also record standard technical information, such as your IP address, browser type and the pages you request. We use it to keep the site running, secure and free of spam.

This website does not use advertising or analytics cookies.

A driver gets an account when dispatch sets one up and gives the driver a one-time invite code. Through the app we collect:

• Driver account data: your name, your phone number if dispatch entered one, the carrier you drive for, and the loads dispatch assigns to you. Your device’s type (iOS or Android), the app version and a device identifier, and when you last used the app. Sign-in is by invite code; we store only protected (hashed) versions of sign-in codes and session tokens.
• Location: your precise location, including while the app is in the background. See the next section.
• Delivery photos and documents: the photos and PDF or image files you upload for a load, such as the bill of lading, proof of delivery and receipts, with the time, the load and the driver who sent them. Photos can show whatever is in the picture, so please photograph only the documents or freight.
• Status updates: the status buttons you press (arrived, loaded, delivered) and the time we received them.
• Push notification tokens: an identifier for your phone, issued by the push notification service, that lets us tell you a load was assigned to you or removed from you. See “Push notifications” below.

The app asks for permission to use your precise location, including in the background, so that the load you are hauling can be tracked while it is active. This is the only purpose we use it for: showing dispatch, and the customer who shipped that load, where the truck is and when it will arrive.

• Only while a load is active. Location is collected for a load that is dispatched or in transit and assigned to you. It is not collected when you have no active load.
• It stops when the load is delivered or you sign out. After the final delivery is recorded, no more positions are kept for that load. Signing out of the app ends collection too.
• You control the permission. You can turn location off in your phone’s settings at any time. The status buttons still work without it; those presses are then recorded as “location not shared.” Without location, we can’t show that load’s progress.
• We do not sell it or use it for advertising. We don’t use it to track you when you are not hauling a load, or to build a profile of you.

Each saved position is a point on a map with its time and accuracy, tied to the load. Dispatch staff see it on a map, and the customer sees the truck’s last position while the load is on its way; see “How we share information.”

If you allow notifications, the app registers your phone’s push token with us. We use it only to send you short alerts about your loads, such as “New load assigned.” An alert is a prompt to open the app; it does not carry rates or other personal details. The token is passed to the push service that delivers the alert (Expo’s push service, which relays through Apple or Google). You can turn notifications off in your phone’s settings; signing out stops them, and we remove a token when the push service reports that it is no longer valid.

We use the information we collect to:

• respond to your quote requests, applications and messages;
• price, arrange, dispatch and track shipments;
• give drivers their loads and let them report status and send delivery documents;
• review and set up carriers who apply to haul with us;
• communicate with you about your shipments or your account with us;
• protect the website and the app against spam, abuse and security threats; and
• meet our legal, regulatory, tax and record-keeping obligations.

We do not sell your personal information or share it for targeted advertising. We share it only as needed to run our business:

• Within Skyvale Logistics, with the dispatch and operations staff who manage the load.
• With the carrier you drive for, which can see the documents you upload and the load’s status for its own loads.
• With the customer who shipped the load, who can see the load’s status, the truck’s last known position on a map while the load is on its way, and the documents that belong to the shipment (such as the proof of delivery). The customer is not shown your name or phone number.
• With service providers who host our systems, deliver email and push notifications or otherwise support our operations, under obligations to protect it.
• When required by law, or to protect our rights, our customers, carriers, drivers or others.
• In a business transfer, such as a merger or sale of all or part of our business.

• Location records: kept for 90 days after the load is delivered or cancelled, then deleted automatically. A load that is still moving never loses positions early.
• Delivery photos and documents: kept with the shipment’s record for as long as we need them for the shipment, for billing and disputes, and for legal, tax and record-keeping requirements, then deleted or de-identified.
• Driver account data: kept while the account is active. If you ask us to delete your account (see below), or dispatch switches it off, the account is closed and its sign-ins end immediately; we then delete the personal details we no longer need.
• Push tokens: kept while the app is installed and signed in, replaced when your phone issues a new one, and removed when you ask for deletion.
• Website forms and technical logs: kept as long as needed for the purposes above, including legal and record-keeping requirements.

We may keep some records longer where the law requires or allows it, for example an invoice or a signed delivery receipt, or to resolve a dispute.

Drivers can ask us to delete their driver account and the personal data in it. Email dispatch@skyvalelogistics.com from the address or phone number dispatch has on file for you, say that you want your driver account deleted, and include your name and the carrier you drive for. You can also ask dispatch, or use our contact page.

We will confirm it’s you, close the account and sign you out of every phone, and delete your driver profile, your push token and your location records. We keep what the law or a shipment’s records require, such as delivery documents attached to a shipment, and we will tell you what we kept and why. We will answer your request promptly, and within any deadline that applies to you under your state’s law.

You can also stop location and notifications yourself at any time in your phone’s settings, and delete the app.

We use reasonable administrative, technical and physical safeguards to protect the information we hold. Uploaded files are stored privately and are served only to people with permission to see them, and sign-in codes and session tokens are stored only in protected form. No method of transmission or storage is completely secure, so we can’t guarantee absolute security.

You can ask us to access, correct or delete the personal information you’ve given us, or to stop contacting you, by emailing dispatch@skyvalelogistics.com or through our contact page. Depending on where you live, you may have additional rights under state law; we’ll respond to requests as those laws require. We may need to verify your identity, and we may keep some information where the law requires or allows it.

The website and the app are intended for businesses and professional drivers and are not directed to children under 13. We do not knowingly collect their information.

This site may link to websites we don’t control, such as maps. Their privacy practices are governed by their own policies.

We may update this policy from time to time. The “Last updated” date above shows when it last changed. If we change how the app uses location, we will tell drivers in the app before the change takes effect.

Questions about this policy? Email dispatch@skyvalelogistics.com, contact Skyvale Logistics LLC through our contact page, or write to us at 1309 Coffeen Ave, Suite 1200, Sheridan, WY 82801.